Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do

- Acts as a Subject Matter Expert within HR Operations, performing critical transactions, real time quality checks, and quality audits. Serves as a key quality and compliance resource between the client and operations team, ensuring adherence to processes, maintaining quality standards, resolving issues, and safeguarding client expectations and operational integrity.
- Strong attention to detail, analytical thinking,
- 4 to 6 years of Human Resource Operations experience with strong HR process knowledge.
- Hands on experience using workflow management tools such as Oracle.
- Experience working with onshore stakeholders and clients with excellent verbal and written English communication skills.
- Proficiency in Microsoft Office applications.
- Strong knowledge of data privacy, confidentiality, security, and compliance requirements.
- Manage transaction queues by prioritizing workload and ensuring efficient service delivery.
- Facilitate team huddles to communicate process updates, best practices, performance insights, and improvement opportunities.
- Prepare and maintain Minutes of Meeting documenting key discussions, action items, owners, and follow up actions to ensure accountability and closure.Any Graduate or Postgraduate What are we looking for

- Maintain, validate, and update process documentation in line with client and Accenture standards.
- Conduct root cause analysis, implement corrective and preventive actions, and support continuous process improvement initiatives.

- Ensure audit readiness, maintain required documentation, and support internal and client audits.
- Maintain process dashboards, visual management tools, and performance reporting using Excel, Power BI, and AI tools where applicable.

- Drive proactive problem solving and continuous improvement aligned with quality, compliance,



and operational objectives.

Roles and Responsibilities:

- Understand, analyze, and execute client processes in line with GWI, localization, and template based procedures to ensure consistent and accurate delivery.

- Manage process related queries and provide guidance while maintaining professional and high quality communication.
- Ensure data security, confidentiality, and compliance with data protection standards and audit requirements.

- Process HR transactions in HR1S and manage Oracle Helpdesk requests accurately and within agreed timelines.
- Review and validate all completed work to ensure error free processing and client satisfaction.

- Extract, analyze, and deliver reports that support accurate data management and business decision making.
- Maintain solid knowledge of operational metrics including SLA and KPI and ensure performance targets are consistently achieved.

- Complete tasks within defined timelines while maintaining productivity and quality standards.
- Communicate effectively with requestors, stakeholders, counterparts, and team members to ensure accurate information exchange and issue resolution.

- Ensure compliance with standard operating procedures, quality standards, GWI documents, localization guides, and process templates.
- Escalate complex issues promptly and seek guidance to ensure effective resolution.

- Follow established processes, tools, checklists, and templates to maintain consistency, accuracy, and efficiency.
- Identify and implement process improvement opportunities to enhance efficiency, reduce errors, and strengthen controls.

- Foster teamwork, collaboration, knowledge sharing, and active participation in team discussions and audits.
- Manage business as usual activities with strong attention to detail and quality focus.

- Apply feedback from supervisors and subject matter experts to improve operational effectiveness and accuracy.
- Complete all mandatory client and Accenture training programs and participate in continuous learning

Qualification Any Graduation

📌 HR Service Delivery Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru