Overview The Head of Transformation is responsible for partnering with senior stakeholders across MUFG Corporate Markets globally to identify, shape and drive transformation initiatives that advance the global business strategy and align to the broader technology operating model. The role brings together transformation activity across global markets into a single, integrated delivery roadmap, ensuring programs of work are prioritised, governed and executed with clear outcomes, disciplined delivery practices and measurable business impact. AI and automation will form part of the transformation agenda, and this role will ensure these opportunities are assessed and mobilised as part of a broader global transformation portfolio.

This role will also own and mature the project management capability and practice across Corporate Markets globally, establishing consistent standards, tools, governance, reporting and delivery capability to support high-quality execution across global markets and business lines.

Key Accountabilities and main responsibilities Strategic Transformation Leadership

- Partner with the CEO, Executive Leadership Team and senior global stakeholders to understand Corporate Markets strategy, business priorities and the broader technology model.
- Identify, shape and prioritise transformation initiatives that improve client outcomes, operational effectiveness, scalability, risk management and commercial performance across the global business.
- Translate strategic priorities into clear transformation programs, business cases and delivery plans with defined outcomes, benefits, resourcing and accountabilities.
- Ensure transformation opportunities consider process, technology, data, AI, automation, operating model and capability levers.

Global Portfolio, Roadmap and Delivery Governance
- Establish and maintain an integrated global transformation roadmap, bringing programs of work together into a single view of priorities, dependencies, milestones, risks and benefits.
- Lead portfolio governance to ensure effective prioritisation, sequencing, resource allocation and decision-making across transformation initiatives.
- Provide executive-level reporting and insight on delivery progress, risks, dependencies, financials, capacity and benefits realisation.
- Identify and remove organisational impediments to delivery, escalating systemic barriers and facilitating resolution across global markets, technology, operations and business teams.

Project Management Practice and Capability
- Own and build out the project management capability and practice across Corporate Markets, establishing consistent standards, methods, tools, templates and delivery disciplines.
- Develop fit-for-purpose governance, delivery frameworks and reporting standards that support consistent execution across global markets and business lines.
- Build delivery capability through coaching, mentoring, capability uplift, communities of practice and practical playbooks that enable high-quality program and project delivery.
- Drive continuous improvement in project delivery performance, including prioritisation, planning, risk management,



dependency management, stakeholder engagement and benefits tracking.

Stakeholder Engagement and Change Leadership
- Act as a trusted advisor to senior leaders, supporting alignment on transformation priorities, trade-offs, delivery risks and business impacts.
- Facilitate cross-functional collaboration across business units, regions, technology, operations, risk, legal, finance and people teams to deliver transformation outcomes.
- Lead change through influence, ensuring transformation initiatives are understood, adopted and embedded across impacted teams and global markets.
- Communicate transformation direction, roadmap progress and key decisions in a clear, credible and business-focused way for executive and operational audiences.

People Leadership
- Build, lead and inspire a high-performance global transformation and delivery team, role-modelling MPMS values and creating a culture of accountability, collaboration, pace and pragmatic execution.
- Manage delivery capacity, resource allocation and capability planning to meet transformation demand across the global portfolio.
- Develop, retain and mobilise key global talent, proactively identifying capability gaps, succession risks and opportunities to strengthen the global transformation bench.
- Create an environment where globally distributed teams can work seamlessly across boundaries, challenge constructively and deliver at pace while maintaining quality and control.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes

- Extensive experience leading enterprise transformation, portfolio delivery, program management or business change functions within complex, global or regulated environments.
- Proven ability to partner with senior executives and global leaders to translate strategy into transformation priorities, roadmaps and executable delivery plans.
- Strong understanding of technology-enabled transformation, including how process, data, automation, AI and operating model change can be used to deliver business outcomes.
- Demonstrated experience establishing portfolio governance, delivery rhythms, executive reporting and benefits realisation disciplines.
- Experience building or maturing project management capability, including standards, frameworks, tools, templates and communities of practice.
- Exceptional stakeholder management, communication and influencing skills, with the ability to facilitate alignment and decision-making across diverse groups.
- Commercially astute, pragmatic and outcome-focused, with strong judgement in prioritising initiatives, managing trade-offs and navigating ambiguity.




- Strong people leadership capability with experience building and leading high-performance global teams, uplifting capability and creating a delivery culture built on accountability, collaboration and trust.
- Financial services or highly regulated industry experience highly desirable.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions.

We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a adaptable and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

📌 Head of Transformation (Mumbai)
🏢 MUFG Pension u0026 Market Services
📍 Mumbai