Position Overview

SGT University is looking for an experienced and energetic Director Administration to lead and oversee the universitys non-academic administrative and campus operations.

The role will be responsible for ensuring a safe, efficient, responsive, student-friendly and professionally managed campus workplace , covering facilities, infrastructure, hostels, transport, logistics, procurement, security, compliance, student administrative services, events, digital administration and institutional support systems.

The successful candidate should have strong experience in managing large-scale campus operations and administrative teams , with the ability to drive operational excellence, process standardization, service quality and cost optimization.

Key Responsibilities

1. Campus Operations & Facilities

- Lead facility and estate management across the university campus.
- Oversee maintenance of infrastructure, classrooms, offices, utilities and common facilities.
- Ensure campus cleanliness, upkeep and operational readiness.
- Monitor sustainability and green-campus initiatives.
- Supervise mess and accommodation services.
- Develop and standardize administrative SOPs and service standards.

2. Hostel, Transport & Logistics

- Oversee hostel and accommodation administration.
- Manage transportation operations for students, staff and institutional requirements.
- Coordinate travel, guest house and farmhouse operations.
- Manage logistics for institutional activities, meetings and events.
- Monitor transport tracking and service quality.

3. Procurement, Stores & Vendor Management

- Oversee procurement and purchasing processes.
- Manage vendor empanelment, negotiations and performance.
- Monitor inventory, stores and material management.
- Drive cost-effective procurement and resource optimization.
- Establish and monitor SLAs for outsourced and support services.

4. Security, Safety & Compliance

- Supervise campus security, surveillance and safety operations.
- Coordinate disaster management, emergency preparedness and business continuity initiatives.
- Liaise with police, civil administration and other statutory authorities.
- Ensure adherence to applicable regulatory and institutional requirements.




- Support internal audit, statutory compliance and legal-administrative requirements.
- Establish an effective campus risk management framework.

5. Student Administrative Services

- Oversee certificate, records and administrative documentation processes.
- Coordinate grievance redressal mechanisms.
- Supervise health centre administration.
- Strengthen student and parent service-response systems.
- Oversee front office, reception, enquiry and call-centre operations.
- Improve overall campus experience and service responsiveness.

6. Events & Institutional Support

- Lead event management and ceremonial coordination.
- Coordinate convocation and major institutional functions.
- Support student activities and clubs from an administrative perspective.
- Coordinate community outreach and extension activities.
- Manage institutional protocol and visitor experience.

7. Digital Administration & MIS

- Oversee ERP and MIS administration from an operational perspective.
- Coordinate IT infrastructure support services.
- Strengthen data-driven administrative reporting and decision support.
- Support digital examination systems and institutional technology initiatives.
- Ensure effective documentation, archiving and records management.
- Drive smart-campus, automation and digital transformation initiatives.

8. Accreditation & Regulatory Support

- Coordinate administrative documentation for accreditation and regulatory requirements.
- Support institutional data collection and compliance reporting.
- Coordinate ranking and institutional data submissions.
- Ensure administrative readiness for inspections, audits and accreditation visits.
- Maintain accurate and audit-ready administrative records.

Strategic Focus Areas The Director Administration will also be expected to contribute towards:





- Centralized service quality management
- Campus digital transformation and automation
- Smart campus initiatives
- Sustainability and energy-efficiency monitoring
- Risk management and business continuity
- Integrated command and control centre operations
- Outsourced manpower and service-provider management
- Administrative process optimization
- SLA-based service monitoring
- Data-driven operational decision-making
- Campus experience enhancement

Candidate Profile

Education

- Master’s degree in Management, Administration, Public Administration, Engineering, Commerce or a related discipline .
- Candidates with relevant professional qualifications and significant institutional administration experience will be preferred.

Experience

- 12 to 15+ years of relevant administrative experience , preferably in a university, higher education institution, large educational campus, hospital, corporate campus or similarly complex organization.
- Demonstrated experience in managing large administrative teams and multi-functional campus operations .
- Strong exposure to facilities, infrastructure, procurement, security, logistics, vendors and institutional compliance.

Key Competencies

- Strategic and operational leadership
- Large-team management
- Campus and facilities management
- Vendor and stakeholder management
- Process optimization and SOP implementation
- Crisis, conflict and emergency management
- Regulatory and compliance orientation
- Budgetary awareness and cost optimization
- Technology-enabled administration
- MIS, ERP and data-driven decision-making
- Strong communication and coordination
- Documentation and audit readiness
- Student-centric service orientation

Key Performance Indicators Success in the role will be measured through:

- Campus operational efficiency
- Infrastructure uptime and maintenance quality
- Vendor performance and response time
- Student administrative service responsiveness
- Safety and compliance effectiveness
- Event and institutional function execution
- Audit and accreditation readiness
- Administrative turnaround time
- Stakeholder satisfaction
- Cost optimization and operational discipline

📌 Head of Administration (Gurugram)
🏢 SGT University
📍 Gurugram