Role: Collection Manager Department - NBFC Role: We are looking for an experienced and goal-oriented collection manager to oversee the collection of outstanding accounts, ensure timely recovery of dues, and manage a team of field/tele-calling collection executives. The ideal candidate will be adept at negotiation, understand credit risk, and ensure compliance with regulatory frameworks while maintaining a customer-centric approach.

Key Responsibilities

- Manage Collection Operations: Oversee the collections process for delinquent accounts (30+, 60+, 90+ DPD), ensuring timely follow-ups and resolution.
- Team Leadership: Manage and mentor a team of field collectors, tele-callers, and/or agency partners. Set recovery targets and monitor performance.
- Vendor/Agency Management: Appoint, train, and monitor third-party collection agencies. Ensure adherence to company policies and legal guidelines.
- Skip Tracing & Recovery: Utilize tracing tools and field resources to locate absconding customers and maximize recovery.




- Customer Interaction: Engage directly with high-ticket or sensitive delinquent customers to resolve disputes and ensure payment.
- MIS & Reporting: Track and report daily/weekly/monthly collection performance, bucket-wise recovery, and delinquency trends.
- Compliance & Governance: Ensure that all collection practices comply with regulatory guidelines (RBI/SEBI/Fair Practices Code).

Key Skills & Competencies

- Strong knowledge of recovery procedures and legal recovery options
- Positive communication and negotiation skills
- Team handling and vendor management experience
- Strong analytical and reporting skills
- Working knowledge of MS Excel and CRM/collection platforms
- Familiarity with NBFC/Fintech recovery norms is a plus.

Location: Noida Working days: Mon to Sat

Timings: 10 AM to 7 PM

Skills: recovery,loan collection,dpd

📌 GyanDhan || Collection Manager || Noida
🏢 GyanDhan
📍 Noida