Position Global HR Service Delivery Manager (Recruitment support/operations)

Relevant Experience Required 8+ yrs

Shift Timings - Monday to Friday, UK / CE 1:30 PM to 10 PM/2.30 PM to 11 PM (during daylight saving).

Flexible to work across APAC (8:00 AM to 4:30 PM) or US (6.00 PM to 2.30 AM) time zones as per business needs/team roster.

A Must for the role - We are seeking candidates who possess extensive experience in Multi location center TA support and well versed with Workday, SmartRecruiters, Accurate, or similar platforms. It’s a global recruitment, support and delivery role and not core sourcing or recruitment.

Profile Snapshot

We are looking forward to hire for the role of Global HR Service Delivery Manager (Recruitment support/operations) in our CIENT Global HR team.

- We are seeking candidates who possess extensive experience in leading global recruitment shared services or recruitment support centres, supporting multiple regions and countries.
- Exposure to automation, digital transformation, AI-enabled recruitment tools,



and implementation/adoption of technology-driven operational improvements.
- 4+ years of people management experience, leading and developing operational teams with clear accountability for service delivery and performance
- Solid expertise in end-to-end recruitment operations, including requisition management, interview coordination, offer management, background screening, onboarding support, and stakeholder management
- Proven experience managing and improving recruitment operations using ATS and HR systems, preferably Workday, SmartRecruiters, Accurate, or similar platforms
- Strong stakeholder management experience, partnering with Talent Acquisition leaders, HR teams, hiring managers, and business leaders across multiple geographies.
- Experience establishing and managing service delivery metrics, SLAs, KPIs, reporting, and operational governance frameworks

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📌 Global HR Service Delivery Manager (Gurugram)
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