L1 Support Engineer German-Speaking

Location: Hyderabad / Remote, India | Experience: 1–3 years | Shift: 167 / 247 rotational.

Role Summary

Provide L1 monitoring, incident triage and basic remediation for European/German customers. Strong German and English communication is required.

Key Responsibilities

- Monitor alerts using NinjaOne, WatchRTC, Datadog and Assets/CMDB.
- Perform L1 troubleshooting for devices, connectivity, imaging workflows and telemetry.
- Execute basic fixes using approved SOPs/runbooks and escalate complex issues to L2.5.
- Manage incidents and requests in Jira Service Management (JSM).
- Support US Healthcare/Radiology environments, including RIS/HIS, PACS and DICOM workflows.
- Provide customer support in German and follow ITIL-aligned processes.




- Maintain accurate ticket documentation and follow defined role boundaries.

Mandatory Skills

- German proficiency – B2+, spoken and written.
- 1–3 years in L1 Support, Service Desk, NOC or Technical Support.
- Basic networking knowledge: IP, latency, VPN and firewall fundamentals.
- Experience with monitoring tools such as NinjaOne, Datadog, Zabbix or SolarWinds.
- Solid troubleshooting, documentation and multitasking skills.

Nice to Have

- Healthcare IT / medical device experience.
- ITIL Foundation certification.
- AWS/GCP awareness.
- Experience in 167 / 247 support environments.

Tools: JSM, NinjaOne, WatchRTC, Datadog, Confluence, Assets/CMDB.

📌 German Language Expert (Hyderabad)
🏢 e-Solutions
📍 Hyderabad