Dear Candidates,

We have opening for MNC client.

Genesys Cloud Contact Center Engineer (L3)

Experience: 6-10 Years

Location: Remote

:

We are looking for an experienced Genesys Cloud Contact Center Engineer L3 to manage and support a business-critical Genesys Cloud contact-center platform for a Swiss-based pharmaceutical customer.

Key Responsibilities

- Advanced Genesys Cloud administration queues, skills, divisions, RBAC, permissions and audit logs.
- Solid Genesys Architect experience IVR, routing, business hours, skill/language/priority and emergency routing.
- Troubleshooting of digital channels and agent experience.
- WEM, Quality, Recording, Dashboards and Analytics.
- Integration troubleshooting with ServiceNow, Salesforce, Dynamics and APIs.
- SSO/MFA, OAuth/API clients, audit logs, SIEM and security controls.
- Incident, Problem, Change, Release and RCA management.
- SIP/telephony, interaction analytics and Genesys Cloud CX certification are preferred.

Interested candidates can share profile on [email protected]

📌 Genesys Cloud Contact Center Engineer (Bengaluru)
🏢 Siro Clinpharm
📍 Bengaluru