Role Summary

St. Michaels School is a leading educational institution seeking an experienced GM Operations to join the team. The successful candidate will be responsible for overseeing the day-to-day operations of the school, ensuring compliance with regulatory requirements, and providing leadership and guidance to the administrative team.

Strategic Mandate

- Develop and implement processes to enhance operational efficiency, ensuring seamless day-to-day operations.
- Foster a culture of continuous improvement, encouraging feedback and suggestions from stakeholders.
- Ensure the safety and wellbeing of students, particularly in transport, through robust protocols, audits and training.
- Ensure compliance with regulatory requirements, including CBSE regulations, and school policies.
- Foster robust relationships with stakeholders, including parents, teachers, and government officials.

Key Accountabilities 1. Operational Efficiency & Continuous Improvement

- Develop and implement processes to enhance operational efficiency, ensuring seamless day-to-day operations.
- Foster a culture of continuous improvement, encouraging feedback and suggestions from stakeholders.

2. Student Safety & Transport

- Ensure the safety and wellbeing of students, particularly in transport, by implementing and enforcing robust transport safety protocols.
- Conduct safety audits and risk assessments regularly for transport and at school.
- Develop and implement comprehensive training programs for transport staff to ensure they are equipped to prioritise student safety and wellbeing.
- Create and disseminate clear guidelines and protocols for parents to follow during student pick-up and drop-off, promoting a collaborative and secure environment for students.

3. Regulatory Compliance & SOPs

- Ensure compliance with regulatory requirements, including CBSE regulations, and school policies.




- Draft and implement Standard Operating Procedures (SOPs) for school safety and security, emergency response, and crisis management.
- Ensure adherence to regulatory mandates and school policies.

4. Financial & Administrative Management

- Efficiently manage expenses and budgeting to maximise the school's resources and benefits.
- Develop and implement financial plans to achieve school objectives.
- Monitor and control expenses to ensure cost-effectiveness.
- Manage the admin team and delegate tasks to ensure seamless operations.
- Collaborate with various departments to address their administrative requirements.
- Develop and implement administrative policies and protocols to boost efficiency and compliance.
- Manage correspondence and communication, both internally and externally.

5. Stakeholder Relationships

- Foster strong relationships with stakeholders, including parents, teachers, and government officials.
- Ensure effective communication and coordination with all stakeholders.

Performance Scorecard Final targets and weightings should be agreed with the Principal. The measures below define the expected level of accountability for this role.

KPI area

Illustrative measures

Operational efficiency

Process improvements delivered; seamless day-to-day operations across campus functions.

Transport & student safety

Transport safety audit scores; risk assessments completed on schedule; zero critical safety incidents.

Regulatory compliance

CBSE and regulatory compliance outcomes; SOP coverage for safety, security, emergency response and crisis management.

Financial discipline

Budget adherence; cost-effectiveness of expense management; financial plans delivered against school objectives.

Stakeholder relationships

Quality of relationships with parents, teachers and government officials; effectiveness of communication and coordination.

📌 General Manager - Operations(Admin) (Hyderabad)
🏢 Crimson Schools
📍 Hyderabad