Job Title :

General Manager – Operations

Qualification :

Graduates

Relevant Experience :

Minimum 15 years of relevant experience in managing International Customer Service Operations,

Must Have Skills :

- Robust experience managing International Customer Service Operations
- Experience managing large teams of 350–400 FTEs
- Strong people and team management skills
- Excellent knowledge of operational strategies, KPI management and process improvement
- Experience in workforce planning, resource allocation and capacity management
- Strong client management and stakeholder management skills
- Ability to handle complex customer service operations across multiple regions/cultures
- Data-driven approach to improve efficiency and customer satisfactionGood Have Skills :
- Experience managing teams across multiple regions and cultures
- Proven experience in process improvement and implementing innovative solutions
- Knowledge of regional regulations and cultural nuances
- Proficiency in multiple languages would be an added advantageRoles and Responsibilities :
- Lead and oversee international customer service operations




- Manage a diverse team of 350–400 FTEs and drive a high-performance culture
- Monitor and analyze KPIs to identify improvement areas and drive operational excellence
- Develop and implement operational strategies, policies and procedures
- Drive process improvements to enhance efficiency and customer satisfaction
- Manage workforce planning, resource allocation and capacity management
- Oversee recruitment, training and development of customer service teams
- Collaborate with cross-functional teams to align operations with business objectives
- Manage client engagements and build strong client relationships
- Ensure consistent service quality and customer satisfaction across markets
- Stay updated on industry trends, best practices and emerging technologiesLocation :

Chennai

CTC Range :

25lpa – 30 Lpa

Notice Period :

Immediate to 30 Days preferred

Mode of Interview :

Virtual Interview

Shift Timing :

Australian Shifts

Mode of Work :

Work From Office (WFO)

📌 General Manager – Operations (Chennai)
🏢 Black u0026 White
📍 Chennai