Job Title: Customer Support Associate – International Voice Process (Claims Processing/General Insurance) /n Location: Bangalore (In-Person Interview only) /n About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance. /n As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career. /n We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team.

The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries,



providing accurate information, and delivering a high-quality customer experience. /n The ideal candidate should have robust English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts. /n Key Responsibilities: /n /n

- Handle customer calls for international clients professionally and efficiently

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- Understand customer requirements and help them with best available options

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- Maintain high standards of communication and customer satisfaction

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- Adhere to process guidelines and quality parameters

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- Document customer interactions appropriately

/n /n Eligibility Criteria: /n /n

- Graduates with experience in General Insurance or Claims processing of minimum 1 year on paper experience

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- Excellent verbal communication skills in English

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- Customer-focused mindset and problem-solving ability.

/n /n Work Schedule: /n /n

- 5 days working from office

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- Sat - Sun Weekoff

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- UK Rotational Shift

/n /n How to Apply: /n To apply for this job, click on the below mentioned link and register yourself. /n https://smrtr.io/ByF2M

📌 General Insurance - Claims processing (Bengaluru)
🏢 WNS
📍 Bengaluru