Company Description Paytm is a leading digital payments platform that enables users to earn Gold Points on every payment, which can be redeemed as Digital Gold, offering a simple way to save more. Inspired by the vision of Atmanirbhar Bharat, Paytm focuses on empowering individuals and businesses through seamless financial technology solutions. The platform allows users to link their bank accounts and create UPI IDs quickly and securely through the Paytm app.

With a strong presence across India, Paytm continues to innovate in digital payments and financial services, creating opportunities for professionals to grow in a fast-paced, customer-centric setting.

Role Description The Field Service Executive (FSE) will be responsible for supporting Paytm’s payment solutions at customer locations in Mumbai. This full-time, on-site role includes installing and configuring devices or applications, performing routine checks, and conducting preventive maintenance to ensure smooth operation. The FSE will respond to service requests, diagnose and troubleshoot technical issues, and provide timely technical support to merchants and partners.

The role also involves educating customers on Paytm products, handling customer queries,



and maintaining accurate service records and reports. Collaboration with internal teams to escalate complex issues and contribute to service quality improvements is a key part of the day-to-day responsibilities.

Qualifications

- Candidates should possess strong Field Service skills, including on-site installation, configuration, and support activities.
- Candidates should possess Troubleshooting and Technical Support skills to diagnose issues, resolve faults, and assist customers effectively.
- Candidates should possess Preventive Maintenance capabilities to perform scheduled checks, updates, and equipment health monitoring.
- Candidates should possess Customer Service skills to manage inquiries, communicate clearly, and deliver a positive service experience.
- Relevant experience in payment systems, POS devices, or fintech solutions is beneficial.
- Diploma or bachelor’s degree in engineering, IT, electronics, or a related field is preferred.
- Ability to work on-site across Mumbai, manage multiple service calls, and maintain accurate documentation.
- Good interpersonal skills, problem-solving abilities, and willingness to work flexible hours when required.

📌 FSE (Mumbai)
🏢 Paytm
📍 Mumbai