Position Title: Front office Executive/helpdesk

Reports To: Facility Manager

Location: koregaon park

Role Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.

Key Responsibilities

Collaborate with other members of the in office team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

- End to End Operational/Executive role for entire Pune Kharadi WTC office.
- Focal Point of Contact for all queries and concern for all request and requirement coming through.
- MIS preparation and data collation/submission weekly/Monthly basis as and when required.
- Produce reports based on the data collected, through queries received / request received.




- Manage and understand all issue employee /queries reporting complaints or work requests and ensuring it is followed up till closure by the admin / WeWork team.
- Seat allotment /tracking all-access/business Cards requirement /Parking Allotment and ensuring it is tracked till closure.

-Set up reports with all collected data coming from the Client/Staff as well as for facility team for controlling, transparency and information purposes
- Maintain the confidentiality and security of all data and information relating to the facility

-Support on Meeting room, board room booking for MD & CLT team. -Managing WeWork workflow co-ordination and resolving escalation and raising ticket as and when required.

-Invoice tracking & Reconciliation for vendor and other invoices till submission.

-New Hire Employee Support and coordination for complete joining process and on boarding set up

📌 Front Office Executive (Pune)
🏢 Sodexo
📍 Pune