Participates in the selection of front office personnel.

Schedulesthe front office staff.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicateswith all departments.

Maintains master keycontrol.

Verifies that accurate room statusinformation is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limitreport.

Works within the allocated budget for the front office.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Checks cashiersin and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and creditpolicies.

Conducts regularly scheduled meetings of front office personnel.

Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

Upholds the hotel's commitment to hospitality.

Prepare performance reports related to front office.

Maximize room revenue and occupancyby reviewing statusdaily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowanceetc.

Monitor high balanceguest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office computersystem, including software maintenance, report generation and analysis, and straightforward configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive,



friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P 's special guests and requests.

Maintain required parsof all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log bookand Guest feedback forms on a daily basis.

Maintain an organised and comprehensive filing system with documentationof purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.PREREQUISITIES:EDUCATION:Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.EXPERIENCE:Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.Front Office

Hotel Staff

Front Office Setup

Manager

Duties and Responsibility

Front Office Manager

Prev

Next

Augustine

Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.report this adreport this adreport this ad report this ad

Latest Back Office Job Descriptions

For Parking Facilities Attendant

For Hotel Groundskeeper

For Supply Clerk

For Hotel Finance Controller

For Hotel Accounts Receivable Clerk

Latest Housekeeping





Florist Supervisor

Uniform Attendant

Seamstress

Public Area Captain

Handyman

Latest Front Office Job Descriptions

For Customer Service Representative

Lobby Ambassador Duties and

Reservation Supervisor

Bell Desk - Bell Captain

Front Office Supervisor

Latest Hotel Job Descriptions

For Parking Facilities Attendant

For Hotel Groundskeeper

For Customer Service Representative

For Supply Clerk

For Hotel Finance Controller

Latest Articles

Cuts Of Vegetables

SOP Finance and Accounting - Primary Financial Controls Process in Hotels

SOP Finance and Accounting - Accounting For Charge Backs

SOP Finance and Accounting - Guest Ledger and City Ledger

SOP Finance and Accounting - Cheque Signing Procedure

Latest Food & Beverage

Restaurant - For Hotel Sommelier

Restaurant - For Hotel Busser

36 Duties And Responsibility of Silver Service Waiter | Hotels | Restaurants

Bar Waiter / Bar Waitress / Cocktail Server - Duties and Responsibility

Room Service Waiter - Waitress / In Room Dining (IRD) Server -

Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. See you around and happy Hoteliering.Quick Links

Advertise

About Us

Contact Us

Hotel Key Terms

Privacy policy

Site Map

© Setupmyhotel 2023 - All rights reserved.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Food provided

Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:
- Bachelor's (Preferred)

Experience:
- Microsoft Office: 1 year (Preferred)
- total work: 2 years (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Front Office Executive cum Admin (Lucknow)
🏢 HOTEL THE LILLI VILLAS (LLDM GROUP)
📍 Lucknow