Job Summary The Front Office Assistant is responsible for providing excellent guest service and supporting the smooth operation of the hotel front desk. The role includes guest reception, check-in and check-out, handling guest enquiries, maintaining records, coordinating with other departments, and ensuring a pleasant experience for all guests.

Key Responsibilities

- Welcome and greet guests in a friendly and professional manner.

- Handle guest check-in and check-out procedures efficiently.

- Verify guest details and maintain accurate registration records.

- Handle room reservations, cancellations, extensions, and room allocation as instructed.

- Answer telephone calls and respond to guest enquiries promptly.

- Provide information regarding hotel facilities, services, room rates, and local attractions.

- Handle guest requests, complaints, and feedback professionally and escalate issues when required.

- Coordinate with Housekeeping regarding room status, cleaning, and room readiness.

- Coordinate with the Accounts/Billing department regarding guest bills and payments.

- Maintain proper records of guest arrivals, departures, room status, and other front office activities.

- Receive and handle cash/card/other payments as per company procedures.

- Prepare and maintain shift reports and required front office documents.

- Ensure proper handover of pending matters to the next shift.

- Maintain confidentiality of guest information and hotel records.

- Assist guests with luggage or other basic requirements when necessary.

- Maintain cleanliness and professional appearance of the front desk area.

- Follow hotel policies, safety procedures, and standard operating procedures.





- Promote hotel facilities and services to guests whenever appropriate.

- Perform any other duties assigned by the Front Office Manager or management.

Required Skills

- Good communication and interpersonal skills.

- Pleasant personality and professional attitude.

- Customer-service-oriented approach.

- Basic computer knowledge and ability to operate hotel/PMS software.

- Good telephone etiquette.

- Ability to handle cash and basic billing procedures.

- Good problem-solving and multitasking abilities.

- Ability to work under pressure and handle difficult situations professionally.

- Good coordination skills with different hotel departments.

Educational Qualification

- Minimum Plus Two / Diploma in Hospitality, Hotel Management, or a related field.

- Previous experience in a hotel front office is preferred.

Experience

- 0–2 years of relevant experience preferred.

- Freshers with valuable communication and customer-service skills may also be considered.

Working Conditions

- Willingness to work in shifts, including weekends and holidays.

- Must maintain proper grooming and professional appearance.

- Must be punctual, disciplined, and courteous with guests and colleagues.

Performance Expectations

- Excellent guest satisfaction.

- Accurate and efficient check-in/check-out procedures.

- Proper handling of guest requests and complaints.

- Accurate maintenance of front office records and payments.

- Effective coordination with all relevant departments.

- Compliance with hotel policies and service standards.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Assistant (Ettumanoor)
🏢 Hotel Pentagon A Unit of 101 Square
📍 Ettumanoor