WE ARE HIRING – FRONT OFFICE MANAGER

Department: Operations

Location: The Imperial Club, Mumbai

Experience: Relevant experience in Front Office / Club / Luxury Hospitality Operations

Job Objective

We are looking for an experienced Front Office Manager to oversee the front desk and ensure a seamless, premium experience for club members and guests. The role will manage reception operations, bookings, member queries, feedback, and coordination with Housekeeping, Maintenance, Spa & Salon, and other operational teams.

Key Responsibilities

Front Office & Member Experience

- Oversee daily front desk and reception operations.
- Manage member/guest check-ins, inquiries, bookings, reservations, and appointments.
- Ensure prompt and courteous resolution of member concerns and complaints.
- Maintain high standards of personalized and premium service.
- Handle feedback and ensure timely follow-up.

Operations & Process

- Ensure compliance with front office SOPs, billing, booking, and guest-handling procedures.
- Maintain accurate logs, reports, and shift handover records.
- Coordinate with Housekeeping and Maintenance to ensure reception, lobby, and common areas are clean and guest-ready.
- Ensure adherence to club rules, grooming, discipline, hygiene, and safety standards.
- Coordinate with the Spa & Salon team for member appointments and services.

Revenue & Cost Control

- Monitor daily revenue from front desk transactions, guest passes, and activity reservations.




- Track revenue against targets and highlight variances to management.
- Identify upselling opportunities, packages, and promotional initiatives.
- Monitor usage of front office and housekeeping supplies to support cost control.

Team Management

- Lead, train, and mentor Front Office and Housekeeping staff.
- Conduct daily team briefings and communicate operational priorities.
- Monitor grooming, punctuality, discipline, and skilled conduct.
- Provide on-ground leadership and operational support during shifts.

Desired Profile
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and conflict-management abilities.
- Ability to manage multiple operational areas simultaneously.
- Strong focus on premium member/guest experience.
- Knowledge of POS systems, booking software, and reporting tools.
- Basic understanding of inventory and maintenance tracking.
- Experience in handling high-profile guests/members will be an advantage.
- Candidates from Luxury Hotels, Premium Clubs, Hospitality, or similar service environments are preferred.

Location: The Imperial Club, Mumbai

Contact: (phone hidden)

Interested candidates may share their updated CV on the above contact number.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Front Office Assistant (Mumbai Central)
🏢 SD Dream Homes
📍 Mumbai Central