Responsibilities:

- Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
- Follow up customer calls wherever is necessary
- Explain product features, pricing, and benefits to interested customers.
- Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

- Freshers can apply.
- Any Graduate (Pass out 2024)
- Proven experience in a customer support role, preferably in an inbound call center workplace.
- Proficient in relevant computer applications.




- Having accounting knowledge is a plus.
- Excellent communication and active listening skills.

Languages : English, Hindi Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.

Location:- GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Satpal Singh-(phone hidden)

Role: Customer Retention - Voice / Blended

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

📌 Fresher (Bengaluru)
🏢 Simply Vyapar Apps
📍 Bengaluru