Job Summary

We are looking for a French Language Customer Support Executive to handle customer queries and provide effective support to French-speaking customers. The ideal candidate should have strong communication skills in French and English, along with a customer-centric approach.

Key Responsibilities

- Handle customer queries and provide timely resolutions through voice, email and/or chat.

- Communicate effectively with French-speaking customers and understand their requirements.

- Provide accurate information regarding products, services, orders, complaints, and account-related queries.

- Maintain a high level of customer satisfaction and ensure a positive customer experience.

- Resolve customer issues within defined SLA/TAT.

- Escalate complex or unresolved issues to the appropriate internal teams.

- Maintain accurate records of customer interactions and update CRM/ticketing systems.

- Follow company processes, quality standards, and compliance guidelines.

- Meet defined CSAT, Quality,



AHT and productivity targets.

- Coordinate with internal teams to ensure timely resolution of customer concerns.

Candidate Requirements

- Fluent French communication skills – B2/C1 level preferred.

- Good verbal and written communication skills in English.

- 1–4 years of experience in Customer Support / Customer Service / BPO / International Voice Process.

- Experience handling international/French-speaking customers will be an added advantage.

- Strong problem-solving and interpersonal skills.

- Customer-focused with valuable listening and communication abilities.

- Comfortable working in rotational shifts.

Pay: Up to ₹1,000,000.00 per year

Benefits

- Commuter assistance

- Food provided

- Health insurance

- Life insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 French Language Customer Support (Malad)
🏢 Peoplelab Advisory
📍 Malad