Job Title: Facebook Chat Support Executive (Remote)Company: gofactory.ai

Location: Remote (Local Candidates Only)

Working Hours: 8:00 PM – 12:00 AM (Night Shift)

Salary: ₹15,000 per month

Contact :(phone hidden)

. In this role, you will handle incoming messages from users on Facebook and respond using provided guidelines. This is a fully remote, part time evening shift. Women candidates and freshers are highly preferred and encouraged to apply! Full training will be provided.

Key Responsibilities

- Receive Incoming Messages: Read and manage inbound texts sent by users on Facebook.
- Send Template Replies: Match user inquiries with the correct pre-defined prompt and reply quickly.
- Chat Moderation: De-escalate difficult conversations and handle negative user feedback using specific company guidelines.

Requirements & Qualifications

- Preferred Candidate: Women candidates and freshers are preferred.
- Social Media Presence: Must possess and maintain your own active, personal Facebook profile.
- Communication Skills:



Good written communication skills with standard grammar and comprehension.
- Location: Must be a local candidate (even though the work is remote).
- Availability: Must be regularly available to work the night block from 8:00 PM to 12:00 AM.
- Setup: A reliable internet connection and a laptop, computer, or smartphone.

What We Offer

- Full Training: Step-by-step guidance on how to manage chats and handle different customer scenarios.
- Holiday Policy: Please note that only US public holidays are applicable for leaves/holidays in this role.
- Beginner-Friendly: An excellent entry-level role for freshers and homemakers looking for remote work.
- Fixed Income: Earn ₹15,000 monthly for a focused 4-hour daily commitment.

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Facebook Chat Support Executive (Remote) (Tiruchirappalli)
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