About us: Pay Point India Network Pvt. Ltd. is among the reputed names in the business of Financial Inclusion, Financial Services and Retail services. We are business correspondent for State Bank of India supporting 4500+ SBI Customer Service Points.

Pay Point India, the company established in 2006 has now 120+ service providers and a retail network of 100000+ retailers offering consumers a quick and easy, single stop access to financial services such as AEPS & remittance/money transfer and a wide array of rapid-moving consumer service, like Utility bill payments, DTH/mobile recharges, Travel booking, Pan card services, Insurance etc.

Company Website: www.paypointindia.com

Role & Responsibilities

Ø Handle customer and merchant queries related to UPI and PPI transactions through calls, emails, chats, or ticketing systems.

Ø Resolve issues related to failed, pending, reversed, or disputed transactions.

Ø Assist customers with UPI payment issues, QR payments, UPI IDs, refunds, and transaction status.

Ø Handle PPI/wallet-related queries such as loading, payments, refunds, balance, and transaction issues.

Ø Create, update, and close support tickets within defined SLA/TAT.

Ø Coordinate with Operations, Risk, Compliance, Technology,



and Banking/Payment Partner teams for issue resolution.

Ø Track unresolved and escalated cases and ensure timely follow-up.

Ø Maintain accurate records of customer interactions and transaction details.

Ø Identify recurring issues and report them to the concerned team for corrective action.

Ø Follow company policies, security procedures, and applicable payment-service guidelines.

Ø Maintain confidentiality of customer and transaction information.

Requirements

· Bachelor's degree in any stream

· 1+ years of experience in operations, preferably in a Fintech company.

· Strong analytical skills, with the ability to analyze complex data and identify opportunities for improvement.

· Excellent communication skills, with the ability to communicate effectively with stakeholders, including customers, employees, and management.

· Experience with process management, including process mapping, analysis, and improvement.

If anybody interested, please send me your updated CV on [email protected] or reach me (phone hidden)

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Executive - PPI Services (Powai)
🏢 PayPoint India Network
📍 Powai