About the job We at Pine Labs are looking for those who share our core belief - /"Every Day is Game day/". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Overview: As a Key Account Manager (KAM) at Pine Labs, you will be responsible for managing and growing strategic relationships with enterprise and mid-market merchants for our online payment gateway business. You will play a crucial role in driving revenue growth, ensuring client success, and identifying expansion opportunities by leveraging Pine Labs' suite of payment solutions. This role demands an entrepreneurial mindset, a strong ownership approach, and a passion for identifying and executing upselling and cross-selling opportunities.

Key Responsibilities

- Account Management & Growth: Develop, nurture, and expand relationships with key merchants, ensuring long-term business partnerships and revenue growth.
- Revenue Optimization: Proactively identify and execute opportunities to maximize revenue through upselling and cross-selling Pine Labs' payment solutions, including additional value added services, advanced payment features, and customized enterprise solutions.
- Client Success & Retention: Work closely with merchants to ensure seamless onboarding, integration, and ongoing support, driving high adoption, engagement, and retention rates.
- Business Expansion: Identify and acquire new enterprise and mid-market merchants, leveraging industry insights and business acumen to create compelling value propositions.
- Entrepreneurial Execution: Take complete ownership of assigned accounts, thinking and acting like a business owner to drive strategic initiatives, optimize merchant engagement, and unlock new revenue streams.
- Market & Industry Intelligence:



Stay updated on industry trends, competitor strategies, and regulatory developments to provide insights and strategic recommendations to clients.
- Data-Driven Decision Making: Leverage analytics to track performance metrics, customer behaviour, and transaction trends, optimizing merchant engagement strategies.
- Cross-functional Collaboration: Work closely with product, operations, compliance, and support teams to ensure seamless execution and delivery of payment solutions.
- Contract Negotiation: Lead commercial negotiations, pricing discussions, and contract closures with key merchants, ensuring mutually beneficial agreements.

Key Requirements

- Experience: 4-8 years of experience in Key Account Management, Enterprise Sales, or Business Development in fintech, payments, or SaaS.
- Industry Expertise: Solid understanding of the online payments ecosystem, including PG integrations, UPI, wallets, and card-based transactions.
- Sales Acumen: Proven track record of driving revenue growth through account expansion, upselling, and cross-selling payment solutions.
- Entrepreneurial Mindset: Ability to take ownership, think independently, and drive initiatives that contribute to overall business growth.
- Client-Centric Approach: Ability to build deep relationships with decision-makers across business and technical teams.
- Analytical Thinking: Experience in leveraging data-driven insights to enhance customer engagement and optimize payments performance. What we Value in Our people - You take the shot: You Decide Fast and You Deliver Right
- You are the CEO of what you do: you show ownership and make things happen
- You own tomorrow: by building solutions for the merchants and doing the right thing
- You sign your work like an artist: You seek to learn and take pride in the work you do

📌 Enterprise Account Manager (Bengaluru)
🏢 Pine Labs
📍 Bengaluru