1.

Technical Service

Delivery

- Perform installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, and repair activities on company equipment at customer sites.
- Ensure machinery operates efficiently and reliably, minimizing downtime and maximizing customer productivity.
- Diagnose technical faults and implement effective corrective actions in accordance with company standards.
- Support timely completion of all assigned service activities while maintaining high-quality service delivery.

2.

Customer

Support &

- Relationship Management

- Provide professional technical support and guidance to customers regarding equipment operation and maintenance.
- Conduct user and operator training programs to ensure optimal machine utilization.
- Build and maintain strong customer relationships through responsive service and effective communication.
- Manage customer concerns and resolve technical issues promptly to enhance customer satisfaction and loyalty.

3.

Business

Development &

- Commercial Support

- Collaborate with Sales and Dealer teams by providing technical expertise, application support, and product knowledge.
- Identify and pursue opportunities for preventive maintenance agreements, service contracts, upgrades, and spare parts sales.
- Support revenue growth by promoting value-added service offerings and technical solutions.
- Provide technical feedback and market insights to support business development strategies.

4.

Service

Revenue &

- Financial Management

- Achieve assigned service revenue targets through the successful negotiation and sale of Service Contracts and spare parts.




- Prepare service quotations and support commercial discussions with customers when required.
- Ensure accurate billing and invoicing for completed service activities.
- Monitor and support accounts receivable collection efforts related to routine service operations.

5.

Preventive

Maintenance &

- Installation Planning

- Support the Area Technical Manager in maintaining an effective Preventive Maintenance (PM) schedule and installation plan.
- Ensure preventive maintenance activities are completed on time and in accordance with service standards.
- Coordinate resources and customer schedules to optimize service efficiency and machine uptime.
- Assist in planning and prioritizing installation projects within the assigned territory.

6.

Technical

Leadership &

- Mentoring

- Provide technical guidance and escalation support to Junior Field Service Engineers.
- Mentor junior team members through on-the-job coaching, technical troubleshooting, and best-practice sharing.

7.

Resource

Allocation &

- Cross-Region Support

- Support other service regions when Agile Resource Allocation is required and approved by management.
- Travel to other territories as needed to assist with installations, breakdown support, major service projects,



or workload balancing.
- Collaborate with regional service teams to ensure consistent service standards across all locations.

8. Inventory &

- Asset Management

- Manage personal inventory of spare parts, tools, and service equipment to ensure operational readiness.
- Ensure proper tracking, storage, and accountability of company assets.
- Report inventory usage and requirements accurately and in a timely manner.

9. Training &

- Professional Development

- Complete all required technical training programs, certifications, and competency assessments.
- Continuously enhance technical expertise through self-development and participation in company training initiatives.

10. Systems, Reporting &

- Documentation

- Utilize technical management systems, CRM platforms, and service applications effectively.
- Ensure accurate and timely entry of service data, customer interactions, equipment records, and parts usage.
- Prepare and submit detailed Field Service Reports (FSRs) following each service intervention.
- Maintain complete and accurate documentation in accordance with company policies and quality standards.

11. Quality, Compliance &

- Safety

- Adhere to company quality standards, service procedures, and regulatory requirements.
- Follow all applicable health, safety, and environmental (HSE) regulations while performing field activities.
- Ensure safe working practices at customer sites and promote a strong safety culture.
- Maintain compliance with company policies and customer-specific site requirements.

📌 Engineer - Technical Services (Mumbai)
🏢 Fresenius Medical Care
📍 Mumbai