Role & responsibilities

We are looking for an End User Support Engineer with 1.52.5 years of experience to provide day-to-day technical support to end users. The ideal candidate should have good English communication skills and a basic understanding of desktop support, Microsoft technologies, Active Directory, networking, and IT service management.

Key Responsibilities:

- Provide Level 1/Level 2 technical support to end users for hardware and software-related issues.
- Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
- Log, update, track, and resolve incidents and service requests using ticketing tools.
- Perform basic Active Directory activities such as password resets, account unlocks, and user administration.
- Provide basic support for Microsoft Office 365 applications and related issues.
- Troubleshoot and support BitLocker encryption and related endpoint security issues.
- Assist with software deployment, updates, and system management using SCCM.
- Perform basic network troubleshooting, including LAN, Wi-Fi, IP configuration, and connectivity issues.
- Follow standard IT support procedures and ensure tickets are resolved within defined timelines.
- Escalate complex technical issues to the appropriate infrastructure or application teams.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.




- Provide professional and courteous support to users while maintaining positive customer service standards.

Required Skills & Qualifications:

- 1.5–2.5 years of experience in End User Support, Desktop Support, IT Helpdesk, or Service Desk.
- Good English communication skills, both verbal and written.
- Hands-on experience with IT ticketing/service management tools.
- Basic knowledge of Active Directory.
- Basic knowledge of Microsoft Office 365.
- Basic understanding of BitLocker encryption.
- Basic knowledge of SCCM.
- Good understanding of basic hardware troubleshooting.
- Basic understanding of network troubleshooting.
- Ability to diagnose problems, identify root causes, and provide timely solutions.
- Good customer service and interpersonal skills.
- Willingness to work in a team-oriented support environment.

Preferred Candidate Profile: The ideal candidate should be a customer-focused IT support professional who can independently handle common end-user issues, communicate effectively with users, and escalate complex problems appropriately.

Keywords: End User Support | Desktop Support | IT Helpdesk | Service Desk | Active Directory | O365 | BitLocker | SCCM | Ticketing Tool | Hardware Troubleshooting | Network Troubleshooting

📌 End User Support Engineer (Hyderabad)
🏢 Cms IT Services
📍 Hyderabad