Job Responsibilities

- Handle customer queries and concerns through professional and timely email communication.

- Provide accurate information and effective solutions to international customers.

- Understand customer requirements and resolve issues while maintaining high service quality.

- Follow established processes, communication standards, and company policies.

- Maintain accurate records of customer interactions and update relevant systems.

- Coordinate with internal teams to resolve customer issues when required.

- Ensure timely responses and meet defined productivity and quality targets.

- Maintain a positive, professional, and customer-focused approach in every interaction.

- Work effectively in a fast-paced international customer support workplace.





- Be flexible to work in rotational/night shifts based on business requirements.

Job Benefits

- Job Location: Kochi, Kerala

- Shift: Night Shift / Rotational Shift

- Free Cab Facility: Company-provided transportation for eligible shifts

- Work Environment: Friendly, supportive, and professional workplace

- Opportunity to work with international customers

- Career growth and learning opportunities

- Attractive salary and employee benefits

Interested Candidates

If you are interested in this opportunity, please share your updated resume with (phone hidden).

📌 Email Support Associate (Kochi)
🏢 Sutherland
📍 Kochi