Location - Gurugram (Candidates Looking only from Delhi NCR)
Role Purpose To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.
Role Accountability
1. Application Fraud / Transaction Fraud Monitoring & Decisioning:
2. Lead the team of fraud SME analysts to identify fraudulent application/transaction patterns across various attributes
3. Ensure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activity
4. Analyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement/updation
5. Perform RCA of the identified/prevented frauds and share the same with the sampling/investigation team to unearth fraud syndicates in the market
6. Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policies
Stakeholder Liaisoning and Process Improvement:
1. Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed funds
2.
Monitor fraud trends and feedback the learnings/observations into the system and train people for process improvements
Regulatory Adherence & KYC Compliance:
1. Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversals
2. Coach the team on regulatory guidelines and ongoing changes in the compliance framework
Measures of Success
1. Productivity (No. of cases decisioned in a day) as per MOU, Fraud Decisioning Accuracy, TAT, Team VIC Penetration
2. Fraud Catch & False Positives
3. Completion of Critical Projects on Digitization & Automation as per agreed objectives
4. 100% coverage on process training and certification for the team
5. Process Adherence as per MOU
Technical Skills / Experience / Certifications
1. Core domain expertise in fraud risk management, underwriting and transaction monitoring
2. Valuable industry connect & visibility on Industry forums to learn industry best practices & updates
Competencies critical to the role
1. Conflict Management
2. Analytical Ability and Problem Solving
3. Process Orientation
4. Quality Orientation
Qualification Graduate in any discipline from a reputed and recognized institute / University.