About This Role

Digital Marketing Manager / Pod Manager – Client Growth | Pod P&L; | Escalation Leadership

Full-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Founder / CEO

Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a highly ownership-driven Digital Marketing Manager / Pod Manager with 4-7 years of agency experience to lead a pod of clients end-to-end.

The Pod Manager is not a delivery coordinator. They are the business head of their pod. They own the P&L; of their accounts, drive client growth strategy, lead the pod team, and are the last point of escalation before it reaches the CEO. Every commercial decision, every retention risk, every growth opportunity within the pod runs through them.

If something goes wrong in the pod, the Pod Manager owns it. If something goes right, the Pod Manager drove it.

What This Role Is Not

Not a senior Account Manager with a fancier title

Not someone who only reviews reports and attends calls

Not someone who escalates client problems to the CEO without first attempting resolution

Not a task manager or execution coordinator

Not someone who waits for strategy to come from above

Key Responsibilities

1. Pod P&L; Ownership

Own the revenue, profitability, and commercial health of all accounts within the pod

Track pod-level billing, scope utilization, and team bandwidth against revenue

Identify accounts where the agency is over-servicing and course-correct scope or pricing

Protect agency margins by managing team allocation and delivery efficiency

Flag accounts at commercial risk to the Founder with a explicit plan, not just a problem

Identify upsell and cross-sell opportunities and close them in coordination with the Founder

Own monthly pod revenue targets and report against them with clarity

2. Client Growth Strategy

Go beyond delivery. Actively think about what is next for each client's business

Develop quarterly growth plans for key accounts covering new campaigns, channels, and opportunities

Proactively bring ideas to clients before they ask. Be the strategic voice in every client relationship

Identify gaps in a client's current marketing mix and recommend solutions backed by data

Lead strategic review meetings with clients, not just performance catch-up calls

Connect client business goals to marketing strategy and keep both aligned as the business evolves

Be the person a client calls when they want a fresh perspective, not just a status update

3. Escalation Leadership

Serve as the final internal escalation point before the CEO for all pod-level issues

Handle client escalations, conflicts, and difficult conversations directly and with confidence

Resolve delivery failures, team gaps,



and quality issues at the pod level without pushing them upward

Make judgment calls on scope disputes, pricing conversations, and client dissatisfaction independently

Know when to involve the Founder and walk in with context, options, and a recommendation

Protect the Founder's bandwidth by resolving 90% of pod issues at the pod level

4. Team Leadership and Pod Management

Lead and manage Account Managers, Social Media Managers, Performance Marketers, and SEO Specialists within the pod

Set clear expectations, review output quality, and hold team members accountable

Run pod reviews, identify underperformance early, and address it directly

Build a culture of ownership, speed, and quality within the pod

Identify training or skill gaps in the team and flag them to the Founder

Ensure Account Managers are handling day-to-day client communication so the Pod Manager can focus on strategy and commercial outcomes

5. Delivery and Quality Oversight

Own the quality of everything that leaves the pod, from reports to creatives to campaign performance

Ensure all client deliverables across social media, SEO, and performance marketing are on time and to standard

Review monthly performance reports before they reach the client

Maintain SLA adherence across the pod and flag risks before they impact delivery

Coordinate with centralized teams including design, SEO, website, and automation for seamless execution

6. Performance and Campaign Strategy

Understand performance marketing fundamentals including CPL, ROAS, CTR, lead quality, and funnel structure

Review campaign performance across accounts and push for optimization when results are not meeting targets

Work with Performance Marketers on budget planning, channel strategy, and campaign direction

Ensure SEO, social, and paid strategies are aligned and working toward the same client business outcome

7. Commercial Responsibility and Client Retention

Own client retention across all pod accounts

Conduct regular health checks on every account and know the status of each relationship at all times

Identify at-risk clients early and create a recovery plan before it becomes a churn situation

Manage contract renewals, scope expansions, and pricing conversations

Track client satisfaction and act on early signals before they escalate

Key KPIs

Pod Revenue vs Target

Pod Gross Margin and Profitability

Client Retention Rate

Upsell and Cross-sell Revenue Generated

Client Satisfaction Score

Escalations Reaching CEO (target: minimal)

On-Time Delivery Percentage

Team Utilization and Bandwidth Efficiency





Strategic Growth Plans Delivered per Quarter

Required Skills and Qualifications

4-7 years of experience in a digital marketing agency

Proven experience managing multiple client accounts and cross-functional teams

Strong understanding of agency P&L;, billing, scope management, and margin control

Deep knowledge of performance marketing, social media, SEO, and content marketing

Experience handling client escalations and difficult commercial conversations independently

Strong strategic thinking with the ability to build and present growth plans for clients

Excellent English communication skills, written and verbal

Confident in senior client-facing discussions and presentations

Experience with project management and reporting tools

Ability to lead, motivate, and hold a team accountable in a fast-paced environment

Preferred Candidate Profile

Agency experience is mandatory

Has managed a revenue-bearing portfolio of clients, not just a team of people

Has had commercial conversations with clients around scope, pricing, and renewals

Thinks in terms of client business growth, not just campaign delivery

Is a problem-solver who finds solutions before escalating

Can lead a room whether it is a team standup or a senior client strategy session

Reporting Structure

Reports To: Founder / CEO

Manages: Account Managers, Social Media Managers, Performance Marketers, SEO Specialists

Coordinates With: Creative Team, SEO Team, Website Team, Automation Team

Escalation Authority: Final internal point before the CEO

Career Growth

Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad

Benefits: Health Insurance | Provident Fund | Leave Encashment

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits

- Health insurance
- Leave encashment
- Provident Fund
- Work from home

Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- How soon can you join?
- How many years of experience do you have in a digital marketing agency?
- How many client accounts were you managing simultaneously in your last role?
- Have you had direct responsibility for account revenue or billing in any previous role?
- Have you built or presented a growth strategy for a client beyond their current scope? (Yes / No, describe briefly)
- How many people have you directly managed and for how long?
- How would you rate your English communication skills on a scale of 1-10?
- What makes you a strong fit for this role?
- Please type Yes to confirm you are comfortable working from the office in Banjara Hills, Hyderabad.
- To make sure you have read this JD carefully, we have hidden the name of a character from the TV show Friends somewhere in it. Drop the name in your application. Candidates who miss this will not be considered

Work Location: In person

📌 Digital Marketing Manager (Hyderabad)
🏢 Digital Mojo
📍 Hyderabad