Role & respon

Technical Skills

- Handson expertise in:
- SysTrack agent deployment, telemetry, and analytics
- Cognix for Workspace use case implementation
- Experience scoring (device, application, user sentiment)

- Strong skills in
- Dashboard creation and analytics interpretation
- Automation via SysTrack (scripts, triggers, remediation)
- Root cause identification using experience data

- Familiarity with
- Windows & macOS EUC environments
- Intune / SCCM ecosystem (integration and data correlation)
- Working knowledge of ITSM tools (ServiceNow preferred)

Process & Enterprise Skills

- ITIL awareness (Incident, Problem, Continual Improvement)
- Experience supporting transformation programs
- Ability to translate technical insights into business outcomes

Digital Experience Platform Implementation

- Deploy and configure SysTrack and Cognix components
- Onboard endpoints and validate telemetry collection
- Implement value builders and agreed experience use cases

Experience Analytics & Dashboarding





- Build and maintain experience dashboards:
- Device Health & Performance

- Application Experience
- User Productivity & Sentiment
- Provide actionable insights for operations and leadership
- Track baseline vs posttransformation improvements

Automation & Proactive Remediation

- Design and enable SysTrack automation workflows
- Implement selfheal and proactive remediation use cases
- Reduce incident volumes through automation

Incident, Problem & CSI Enablement

- Support L2/L3 teams with experiencedriven RCA
- Identify recurring experience degraders
- Feed insights into CSIP and transformation roadmaps

Governance, Reporting & Transformation Support

- Align experience metrics with SLAs / XLAs
- Support POVs, pilots, and hypercare phases
- Document use cases, outcomes, and SOPssibilities

Preferred candidate profile

Perks and advantages

📌 Digital Experience (XEC) Specialist (Chennai)
🏢 Tata Consultancy Services
📍 Chennai