Key Responsibilities: /n · Provide second-level technical support for desktop/laptop hardware, software, and peripheral /n issues. /n /n

- Diagnose and resolve advanced technical issues escalated from the L1 support team.

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- Install, configure, and maintain operating systems, software applications, and system updates.

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- Perform root cause analysis to identify recurring technical problems and develop solutions.

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- Excellent in troubleshooting break/fix issues of windows and mac computers

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- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

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- Collaborate with IT team members on projects, upgrades, and implementations.

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- Maintain accurate records of work performed, issues, and resolutions using the company's

/n /n ticketing system. /n /n

- Provide remote support and troubleshooting for users working from home or in the field.

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- Train and mentor junior support technicians as needed.

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- Ensure compliance with IT policies, security protocols, and best practices.

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- Perform routine maintenance and inspections to ensure optimal performance of equipment

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- Build and maintain strong relationships with end users and ensure user satisfaction

/n /n Qualifications: /n · Associate's or bachelor's degree in information technology, Computer Science, or related /n field, or equivalent work experience. /n /n

- 2-4 years of experience in a desktop support or similar role.

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- Robust knowledge of Windows and Mac operating systems.

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- Proficiency with Microsoft Office Suite and other common software applications.

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- Experience with Active Directory, group policies, and user account management.

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- Familiarity with remote desktop tools and support software.

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- Excellent problem-solving and analytical skills.

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- Strong communication and interpersonal skills.

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- Ability to work independently and as part of a team.

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- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

/n /n Technician (MCDST) are a plus

📌 Desktop Support Specialist (Noida)
🏢 SISL Global
📍 Noida