Desktop Support Engineer L1Job Details

- Designation: Desktop Support Engineer L1
- Client: Tata Capital
- Payroll: SVN Systech India Pvt. Ltd.
- Work Location: Tonsa, Punjab
- Work Mode: Onsite – Client Location
- Experience: 1–4 Years
- Shift: Rotational Shifts
- Working Days: 6 Days Working
- Weekly Off: 1 Day
- Employment Type: Full-Time

Profile Summary We are looking for a Desktop Support Engineer L1 to provide onsite technical support to end users and ensure the smooth operation of desktops, laptops, operating systems, applications and IT peripherals. The ideal candidate should have hands-on experience in Windows OS, Microsoft 365, Active Directory, hardware/software troubleshooting, networking, printers and ticket management.

Key Responsibilities

- Provide L1 onsite technical support to end users for hardware, software and application-related issues.
- Install, configure, upgrade and troubleshoot Windows Operating Systems on desktops and laptops.
- Install, configure and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word and Excel.
- Perform basic Active Directory tasks such as password reset, account unlock, domain login and user/group access support.
- Troubleshoot desktop and laptop hardware issues including RAM, HDD/SSD, keyboard, mouse, display, audio, webcam and other peripherals.
- Configure and troubleshoot local and network printers, scanners and other devices.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS and DHCP issues.
- Configure and troubleshoot Outlook mail profiles, email connectivity and Microsoft 365 login/activation issues.
- Install and troubleshoot business applications and other software required by users.
- Provide remote support using approved remote-support tools whenever required.
- Perform basic data backup,



recovery and system upgrade activities.
- Log, monitor, update and close incidents through the organization's ticketing/ITSM tool.
- Prioritize incidents based on business impact and SLA requirements.
- Escalate unresolved technical issues to the appropriate L2/L3 team with complete troubleshooting details.
- Maintain accurate records of incidents, resolutions, assets and user requests.
- Ensure systems are updated with required patches, drivers, applications and security software.
- Coordinate with internal IT teams and other support teams for timely resolution of user issues.

Required Technical Skills
- Strong hands-on knowledge of Windows 10/11 installation and troubleshooting.
- Good working knowledge of Microsoft 365, Outlook and Teams.
- Basic to good knowledge of Active Directory.
- Knowledge of LAN, TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
- Hands-on experience with desktop/laptop hardware troubleshooting.
- Experience with printer and scanner configuration and troubleshooting.
- Knowledge of software installation, configuration and troubleshooting.
- Familiarity with ticketing/ITSM tools and incident management.
- Knowledge of remote-support tools.
- Good problem-solving and troubleshooting skills.

Soft Skills
- Good verbal and written communication skills.
- Strong end-user/customer handling skills.
- Ability to work independently at a client location.
- Valuable documentation and reporting skills.
- Ability to work under pressure and manage multiple incidents.
- Willingness to work in rotational shifts and 6-day working schedules.

Experience 1–4 years of relevant experience in Desktop Support / IT Support / End User Support.

Interview Process

Telephonic Screening Technical Interview Client Interview / Final Round

📌 Desktop Support Engineer (Ludhiana)
🏢 SVN SYSTECH INDIA
📍 Ludhiana