L1 Service Desk Analyst with ServiceNow, Windows/macOS, Microsoft 365, Active Directory/Okta, VPN/MFA, and end-user support experience; exposure to Intune/JAMF, Azure AD, and PowerShell is a plus." Must-Have:

- Service Desk: IT Help Desk/Service Desk, ServiceNow, Incident &
- Ticket Management, SLA Management, Customer Support

- End User Computing: Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint), Laptop/Desktop Support, Printers, Mobile Devices

- IAM: Active Directory, Okta, User Provisioning &

- Deprovisioning, Password Resets, MFA

- Networking: VPN, Basic DNS/DHCP, Network Connectivity Troubleshooting

- Skilled Skills: Communication, Troubleshooting, Documentation, Prioritization, Escalation Handling

Nice-to-Haves

- Endpoint Management: Intune, JAMF, Laptop Imaging, Asset Management

- Cloud &
- Automation: Azure AD (Entra ID), PowerShell

- ITSM &

- Process: ITIL, Knowledge Base Management, Process Improvement

- Workplace Support: Onboarding/Offboarding, AV &

- Conference Room Support

- Certifications: CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals

📌 Desktop Support Engineer (Pune)
🏢 Aziro
📍 Pune