Hiring: Deputy Manager – E-commerce & BPO Operations

We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.

Key Responsibilities

- Manage day-to-day BPO operations for E-commerce customer/seller support
- Lead and manage customer support and seller support teams
- Handle voice, chat & ticket/logging processes
- Manage seller onboarding and support operations
- Drive operational KPIs, SLAs, productivity and quality metrics
- Handle escalations and ensure timely resolution of customer/seller issues
- Monitor team performance and implement process improvements
- Coordinate with internal stakeholders and E-commerce teams
- Prepare and analyze operational MIS and performance reports
- Ensure adherence to SOPs, quality standards and client requirements

Required Experience & Skills
- 5+ years of overall experience
- Minimum 3 years of BPO experience
- Robust experience in E-commerce domain




- Experience in Customer Support / Seller Support
- Hands-on experience with Voice, Chat & Ticket/Case Logging
- Experience in Seller Onboarding / Seller Operations
- Strong understanding of E-commerce processes and workflows
- Team handling and people management experience
- Strong communication, problem-solving and stakeholder-management skills
- Experience managing operational KPIs, SLAs and quality metrics

Position

Designation: Deputy Manager

Experience: 5+ Years

Industry: BPO / E-commerce

Function: Operations / Customer & Seller Support

Employment: Full-time

Interested candidates can share their updated CV to [email protected]/comment below.

#Hiring #DeputyManager #BPOJobs #EcommerceJobs #CustomerSupport #SellerSupport #Ecommerce #BPO #Operations #SellerOnboarding #Jobs #HiringNow

📌 Deputy Manager (Prayagraj)
🏢 Laveti Innovations Lab Private
📍 Prayagraj