Roles and Responsibilities

- Client Servicing & Relationship Management • • • •

- Build trusted relationships with assigned clients and act as their primary point of contact.

- Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.

- Understand client business goals and suggest relevant solutions to help them achieve better results.

- Share product/service updates, current features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

- Drive timely contract renewals and ensure minimal client churn.

- Track client usage, engagement levels, and overall satisfaction to ensure high retention.

- Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling





- Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.

- Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

- Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills:

- Maintain accurate records of all client interactions, renewals, and account activities in CRM.

- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

- Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals

INTERESTED CANDIDATES CAN SHARE THEIR CV ON (phone hidden) or [email protected]

📌 Deputy Manager - Field Sales - Okhla (Delhi)
🏢 Infocom Network
📍 Delhi