We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires robust international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.
Key Responsibilities
- Candidate should have prior work experience in international voice support (US/UK/EU).
- Respond to and resolve tickets over calls in a timely and professional manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
Required Skills & Qualifications:
- Atleast 1 to 4 years of experience in an international voice process is mandatory.
- Excellent verbal communication and customer handling skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Willingness to work in US/rotational shifts.
📌 Customer support / Technical support (US Voice) (Chennai)
🏢 HTC Global Services (India) Private
📍 Chennai
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