About the Role

We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires solid international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

- Candidate should have prior work experience in international voice support (US/UK/EU).
- Respond to and resolve tickets over calls in a timely and professional manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.




- Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications

- Atleast 1 to 4 years of experience in an international voice process is mandatory.
- Excellent verbal communication and customer handling skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Willingness to work in US/rotational shifts.

Location: Chennai; Locality - Vandalur Shift: Night shift & rotational week-off Transportation: One-way cab facility (drop) is provided Immediate Joiners Preferred. Walk-in Details

Monday to Friday Time – 11:00am to 5:00pm Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India

📌 Customer support / Technical support (US Voice) (Chennai)
🏢 HTC Global Services
📍 Chennai