Company Description OT Ecosystem is a global platform focused on Operational Technology (Industrial Control Systems, IoT, IIoT) and critical infrastructure cybersecurity. The organization provides threat intelligence, vulnerability research, incident response insights, and guidance on IT/OT convergence and regulatory compliance.

Through expert-driven content, research reports, case studies, industry news, and training, OT Ecosystem helps professionals stay ahead of emerging industrial cyber threats. The platform connects cybersecurity practitioners, technology providers, operators, and decision-makers through events, vendor directories, partnerships, and community engagement. OT Ecosystem serves as a trusted destination for actionable intelligence, industry collaboration, and business growth in industrial cybersecurity.

Role Description This is a full-time remote role for a Customer Support Representative at OT Ecosystem.

The Customer Support

Representative will respond to user inquiries via email, chat, and other support channels, ensuring timely and accurate assistance for platform navigation, account issues, and service-related questions. The role includes troubleshooting common technical problems, documenting recurring issues, and escalating complex cases to the appropriate internal teams.



The individual will track support requests, maintain up-to-date knowledge of OT Ecosystem’s offerings, and contribute feedback to improve content, features, and overall user experience.

The Customer Support

Representative will also support customer satisfaction initiatives by following up on resolved cases and identifying opportunities to enhance service quality.

Qualifications

- Robust Customer Support and Customer Service skills, with a focus on delivering clear, helpful assistance.
- Ability to foster Customer Satisfaction through empathetic interaction, timely follow-up, and solution-focused communication.
- Excellent Communication skills, both written and verbal, for engaging with a global, professional audience.
- Proficient Troubleshooting skills to address user issues, identify root causes, and coordinate resolutions.
- Comfort working remotely, with strong organizational and time-management abilities.
- Experience using help desk or ticketing systems and basic office productivity tools.
- Prior experience in technology, cybersecurity, or SaaS support environments is an advantage.
- Relevant education or training in customer service, IT, or a related field is preferred.

📌 Customer Support Representative (Hyderabad)
🏢 OT Ecosystem
📍 Hyderabad