- Handle customer queries through phone calls, emails, chat, and other communication channels.

- Understand customer concerns and provide accurate and timely solutions.

- Follow up with customers to ensure issues are resolved satisfactorily.

- Maintain proper records of customer interactions, complaints, and resolutions.

- Coordinate with internal departments to resolve customer issues.

- Escalate complex or unresolved issues to the appropriate team or supervisor.

- Provide customers with accurate information regarding products, services, orders, payments, or processes.

- Maintain a high level of professionalism and customer service at all times.

- Meet assigned customer service targets, response times, and quality standards.

- Collect and share customer feedback with the relevant teams.

- Ensure compliance with company policies and customer service procedures

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate

- Rohini, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

- Willing to work 6 days a week from office

Work Location: In person

📌 Customer Support Representative (Rohini)
🏢 OFFICE STAG SOLUTIONS
📍 Rohini