/n /n

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

/n

- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

/n

- Walk customers/ Provide navigational support on self service portal

/n

- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

/n

- Place outbound calls to customers when required in line with Client / Company guidelines

/n

- Work productively whilst maintaining exceptional call/data quality standards in line with targets

/n

- Contribute to the team through open and regular communication with peers / supervisors

/n

- Adhere to all company or departmental policies and procedures (personnel and operational)

/n

- Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process

/n

- Maintain regular and punctual attendance in line with company policies and procedures

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- Minimize customer complaints and escalations by providing exceptional service and call control

/n /n Preferred candidates /n /n

- Fresher , 1-3 Years of experience only

/n

- Both side cab facility will be provided

/n

- willing to work in night shift

/n

- Excellent verbal and written communication skills

/n

- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

/n

- Shift will be in any of United States of America time zones

/n /n Location- Marathalli , Bengaluru /n Please share your resume to Sonam.srivastava@bcforward or WhatsApp me on (phone hidden)

📌 Customer Support Representative (Bengaluru)
🏢 BCforward
📍 Bengaluru