Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India that supports clients across IT, Non-IT, and BPO sectors. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative and inclusive culture that values diverse perspectives and strong teamwork.

RMV Workforce LLP offers opportunities for growth opportunities, skill development, and meaningful impact on client success. The company is actively expanding its team and welcomes professionals who want to advance their careers in a dynamic environment.

Role Description The Customer Support Executive (Voice) is a full-time, on-site role based in Gurugram. This position involves handling inbound and outbound customer calls, responding to queries, and providing clear and accurate information about products or services. The role includes resolving issues, escalating complex cases to the appropriate teams, and ensuring that customers receive timely and effective support.

The executive will document interactions, maintain updated records in CRM or ticketing tools, and follow established processes and scripts while meeting defined service-level targets.



Collaboration with team members and supervisors to improve customer experience and contribute feedback on recurring issues is also part of the day-to-day responsibilities.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle voice-based interactions professionally.
- Candidates should possess capabilities in Customer Satisfaction, focusing on empathetic communication and effective issue resolution.
- Candidates should possess Online Support and Technical Support skills to assist customers with basic troubleshooting and system navigation.
- Strong verbal communication skills in English and Hindi, with clear pronunciation and active listening abilities.
- Ability to work on-site in Gurugram, including flexibility for rotational shifts as per business requirements.
- Basic computer literacy and familiarity with CRM or call center software; prior BPO or call center experience is an advantage.
- Minimum educational qualification of a high school diploma; a graduate degree in any discipline is preferred.
- Demonstrated reliability, problem-solving attitude, and willingness to learn and adapt to process changes.

📌 Customer Support Executive (Voice) (Jaipur)
🏢 RMV Workforce
📍 Jaipur