Customer Support Executive

Job Responsibilities

- Handle customer queries through calls, chats, and emails.

- Understand customer concerns and provide appropriate and timely resolutions.

- Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.

- Ensure a high level of customer satisfaction through qualified and courteous communication.

- Maintain accurate records of customer interactions, call logs, and case updates.

- Coordinate with internal teams to ensure timely resolution of customer issues.

- Follow defined quality, productivity, and customer service standards.

- Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

- Excellent communication skills in English and Hindi, both spoken and written.

- Education: Undergraduate / Graduate from any stream.

- Freshers and experienced candidates can apply.

- Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.

- Stable Wi-Fi/internet connection is mandatory.

- Comfortable working in 24/7 rotational shifts.

- Comfortable with 6 days working and 1 rotational week off.





- Comfortable using a personal phone for work-related calls through a system that masks the personal number.

- Must be comfortable appearing on camera during interview, training, and working hours.

- Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

- 9 working hours per day

- 8 productive hours + 1-hour break

- 6 days working

- 1 rotational week off

- 24/7 rotational shifts

Salary

- Apprentice: 16,700 per month

- Freshers / Experienced: 18,800 CTC per month

- Monthly salary: Approximately 13,558

- Quarterly payout/bonus component: Approximately 17,134, as applicable

Salary Components / Deductions

- PF: 1,717

- ESIC: 500

- Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

- On-the-job training will be provided.

- Candidates are required to successfully complete the training and certification process.

Interview Process

- HR Evaluation

- Operations Evaluation L1

- Operations Evaluation – L2

- Aptitude / Ambition Test

- Final Client Evaluation

Important Note

No fee is charged for the interview or joining process.

📌 Customer Support Executive WFH * (Lucknow)
🏢 STARTEK Aegis Customer Support Services
📍 Lucknow