They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures • Ensuring customer satisfaction & providing professional customer support
Requirements:
- Graduate OR Post-Graduate
- Robust communication and presentation skills
- Fluent in English
- Rotational shifts, rotational off
- Knowledge on MS word, excel