Company Description StuTem Labs is an online skill-building platform that helps students learn STEM through live classes, recorded courses, hands-on kits, and mentorship. The organization focuses on practical, engaging learning experiences rather than passive screen time.

StuTem Labs serves curious learners and supportive parents who value real-world skills and interactive education. Team members contribute to a mission-driven environment that aims to make STEM accessible, enjoyable, and impactful for students.

Role Description The Customer Support Executive will provide front-line support to students, parents, and mentors, ensuring a smooth learning experience across StuTem Labs’ online platforms. In this full-time, on-site role based in Noida, the individual will respond to queries via phone, email, and chat, resolve issues related to class access, course enrollment, and hands-on kits, and guide users through platform features.

The individual needs to do calling on call leads and try their best to convert them. Daily responsibilities include tracking and documenting support interactions, escalating technical or complex issues to the appropriate teams, and following up to ensure timely resolution and customer satisfaction.



The role also involves gathering feedback, identifying recurring issues, and collaborating with internal teams to improve processes and overall service quality.

Qualifications

- Candidates should possess strong skills in Customer Support and Customer Service to handle inquiries professionally and empathetically.
- Candidates should possess skills in cold calling parents to manage expectations, follow up on issues, and ensure a positive experience for students and parents.
- Candidates should possess skills in Online Support to assist users across digital channels, including email, chat, and support portals.
- Candidates should possess skills in Technical Support to troubleshoot basic platform, access, and device-related issues.
- Relevant skills such as transparent verbal and written communication, active listening, and problem-solving abilities.
- Ability to work on-site in Noida, manage multiple queries simultaneously, and remain calm under pressure.
- Prior experience in customer-facing roles, preferably in education or technology, is an advantage.
- Minimum of a high school diploma; a degree in any discipline is preferred.

📌 Customer Support Executive (Noida)
🏢 StuTem Labs
📍 Noida