Company Description ORN is re-engineering travel with a focus on the traveler’s complete journey. While travel services such as flights, hotels, trains, taxis, and experiences became individually bookable, travelers have still been expected to connect and manage everything themselves. ORN integrates mobility, stays, journeys, local operations, technology, and customer support into one organized system.

Europe is the first large-scale expression of this model, using fixed departures, integrated operations, direct procurement, and local teams. With one accountable standard, ORN aims to create a simpler, more accessible, and more reliable way to experience travel.

Role Description The Customer Support Executive is a full-time, on-site role based in Bengaluru. This role involves handling customer inquiries across multiple channels, resolving issues related to bookings, itineraries, payments, and trip changes, and ensuring timely responses that reflect ORN’s service standards.

The Customer Support

Executive will collaborate with operations and local teams to troubleshoot travel-related challenges, provide accurate information, and maintain transparent documentation of customer interactions.



The role also includes monitoring customer feedback, escalating complex technical or operational issues, and contributing to continuous improvement of support processes to enhance traveler satisfaction.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, clarity, and problem-solving.
- Candidates should possess experience in Customer Satisfaction and Online Support, including handling queries via email, chat, and social platforms.
- Candidates should possess proficiency in Technical Support for basic platform navigation, troubleshooting, and coordination with product or tech teams.
- Candidates should possess effective written and verbal communication skills in English; additional languages are an advantage.
- Candidates should possess the ability to work in a fast-paced environment, manage multiple cases, and use CRM or ticketing tools efficiently.
- Candidates should possess prior experience in travel, hospitality, or related service industries; a bachelor’s degree in any discipline is preferred.

📌 Customer Support Executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru