Job Title- Customer Support Executive

Experience: 1–5 years in garment/apparel industry will be preferred.

Salary: Up to ₹25,000 per month

Joining: Immediate / Maximum 20 days

Job Summary

We are looking for a Customer Support Executive to handle customer queries, coordinate with internal teams, manage orders, and ensure a smooth customer experience. Candidates with experience in the garment industry will be preferred.

Key Responsibilities

- Handle customer queries through calls, emails, WhatsApp, and other communication channels.
- Manage inbound and outbound calls and assist customers with their requirements.
- Build and maintain robust customer relationships.
- Coordinate with Merchandising, Production, Warehouse, and Logistics teams for order-related updates.
- Resolve customer complaints and service issues professionally and within timelines.
- Follow up with customers regarding requirements, feedback, orders, payments, and deliveries.
- Provide accurate information about products, pricing, availability, delivery timelines, and services.




- Maintain customer records, order details, and communication history.
- Prepare and maintain customer support reports, trackers, and documentation.
- Monitor pending queries and ensure timely closure.
- Escalate complex issues to the appropriate team or management.
- Ensure a positive customer experience at every interaction.

Required Skills & Qualifications

- 1–5 years of experience in Customer Support or a similar role.
- Experience in the garment/apparel industry will be preferred.
- Good English communication skills, both written and verbal.
- Strong customer handling and interpersonal skills.
- Good coordination and follow-up skills.
- Basic knowledge of MS Office and Microsoft Excel.
- Strong problem-solving abilities.
- Ability to manage multiple tasks and work within deadlines.

Pay: ₹23,434.00 - ₹25,369.56 per month

Work Location: In person

📌 Customer Support Executive (Noida)
🏢 Kaamkaajindia
📍 Noida