Job Summary

We are looking for a Customer Support Executive to join our BPO team. The candidate will handle international customer queries primarily through voice support, along with non-voice channels such as email and chat, provide accurate information, resolve complaints, and ensure high customer satisfaction through skilled and timely communication.

Responsibilities

- Handle international customer calls along with emails, chats and other support channels.
- Voice customer support will be the primary responsibility.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues within defined timelines.
- Maintain professional and courteous customer interactions.
- Follow company policies, processes and service quality standards.
- Record and update customer information accurately in CRM systems.
- Escalate complex issues to the appropriate team when required.
- Meet daily, weekly and monthly performance targets.
- Maintain required quality, productivity, AHT and CSAT standards.
- Follow call handling and communication guidelines.
- Coordinate with internal teams to ensure timely resolution.
- Maintain customer confidentiality and data security.

Skills & Competencies
- Excellent spoken and written English communication.
- Strong international voice customer support skills.
- Hands-on experience in both voice and non-voice customer support.
- Good listening,



communication and problem-solving abilities.
- Customer-focused approach with a professional attitude.
- Ability to understand customer concerns and provide appropriate resolutions.
- Basic computer knowledge and experience with CRM/MS Office tools.
- Good typing and multitasking skills.
- Ability to work under pressure and meet performance targets.
- Ability to work effectively in a team environment.
- Comfortable working in US & UK rotational shifts.

Eligibility
- Graduate in any discipline.
- Minimum 1 year of experience in BPO/KPO or customer service.
- International voice customer support experience is mandatory.
- Candidates should also have hands-on experience/exposure to non-voice support such as email or chat.
- Strong English communication skills are mandatory.
- Candidates with experience in Banking/BFSI, Credit Cards, FinTech/Payments, Insurance, Travel & Airline, E-commerce, Healthcare, Telecom, SaaS/Technology or other international customer service processes are encouraged to apply.
- Candidates based in Pune or willing to work from Kalyani Nagar, Pune are preferred.

Key Requirement Voice experience is mandatory and will be the primary requirement for this position. Candidates must also have experience in non-voice customer support channels such as email/chat.

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Customer Support Executive - International Process (Koregaon Park)
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📍 Koregaon Park