– Customer Support Executive
Location: Pegasus Tower, Sector 68, Noida
Employment Type: Full-Time
Experience: 0-1 years
Working Days: Monday to Friday (5 Days Working)
Working Hours: 9:30 AM – 6:30 PM (Day Shift)
About the Role
We are seeking a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, ensuring timely resolution of concerns, and delivering an excellent customer experience through effective communication and problem-solving skills.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and other communication channels.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal departments to ensure prompt resolution of customer issues.
- Provide product and service-related information to customers.
- Build and maintain positive relationships with customers.
- Monitor customer feedback and escalate complex issues when necessary.
- Ensure adherence to company policies, processes, and service standards.
- Meet defined customer satisfaction and response time targets.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Minimum 1 year of experience in Customer Support, Customer Service, Client Relations, or a similar role.
- Excellent verbal and written communication skills.
- Robust interpersonal and problem-solving abilities.
- Proficiency in MS Office and CRM tools is preferred.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Customer-centric mindset with a professional attitude.
What We Offer
- 5-day work week
- Professional and collaborative work environment
- Learning and growth opportunities
- Competitive compensation package
How to Apply Interested candidates may share their updated resume at:
Email:
[email protected]
Contact: (phone hidden)
📌 Customer Support Executive - ( Fresher ) (Noida)
🏢 Corpseed
📍 Noida