Customer Service Executive – E-Commerce | JaipurJob Summary

We are looking for experienced Customer Service Executives to join our E-Commerce support team in Jaipur. The role involves assisting customers across multiple support channels, including voice, email, chat, WhatsApp, and web forms.

Candidates should have relevant experience in customer service, e-commerce support, or BPO operations and should be comfortable handling customer queries through multiple communication channels.

Key Responsibilities

- Handle customer queries through inbound voice calls, email, chat, WhatsApp, and web forms.
- Provide accurate and timely solutions to customer concerns.
- Assist customers with orders, deliveries, payments, returns, refunds, and other e-commerce-related queries.
- Maintain professional and effective communication with customers.
- Follow defined processes, quality standards, and customer service guidelines.
- Record and update customer interactions accurately in the required systems.
- Escalate complex issues to the appropriate team when required.
- Maintain customer satisfaction while meeting productivity and quality targets.

Eligibility Requirements
- Experience: 6 months to 1 year in Customer Service, E-Commerce, or BPO.




- Previous experience in a multi-channel customer support environment is preferred.
- Strong verbal and written communication skills.
- English communication level: B2 or above.
- Positive customer-handling and problem-solving skills.
- Comfortable working across multiple customer support channels.
- Willingness to work 5.5 days per week with business-required schedules.
- Immediate joiners are preferred.

Compensation Salary: Competitive and based on relevant experience and skills.

Location

Jaipur

Preferred Candidate Profile The ideal candidate should have hands-on experience in customer support and be confident handling customers through voice and digital support channels. Candidates from E-Commerce, BPO, Customer Service, Contact Centre, or similar support environments are encouraged to apply.

How to Apply

Interested candidates with relevant experience can apply with their updated resume. Shortlisted candidates will be contacted for the next stage of the selection process.

Email - [email protected]

Contact - (phone hidden)

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Support Executive - E-commerce (Jaipur)
🏢 MBSPL
📍 Jaipur