Date posted: September 7, 2026

Pay: ₹10,000.00 - ₹25,000.00 per month

Before you apply, please go through the details below closely. This saves time on both sides, and helps us get back to genuinely interested candidates faster.

AdvanceX helps restaurant brands and cloud kitchens grow their business on Zomato and other related platforms. We manage their presence on these platforms, track performance, handle reviews, and provide round the clock support, all aimed at improving visibility and sales. AdvanceX was founded by Aakarshan Harlalka, who worked at Zomato before this.

We currently manage over 400 outlets for brands including Good Flippin' Burgers, Pritam Da Dhaba, Nothing But Chicken, Tru Falafel, Dough Mama Pizza and The Kitchen on Top, among others. Read more about us at - advancex.ai.

Role & responsibilities

- Be the first point of contact for our clients' outlet owners and managers, answering queries and resolving issues quickly
- Resolve live client queries over WhatsApp and e-mail, coordinating with the Zomato and related teams wherever needed
- Build real working relationships with clients through regular, professional communication
- Track daily and weekly performance for each outlet, flag anything unusual before the client has to ask, and prepare and share reports using Excel and other automated internal tools
- Keep situations under control and work closely with our internal team so escalations are rare, and the few that do come up are closed out on time
- Once you move into a senior role,



run weekly review calls with clients and lead their account

Preferred candidate profile

- Some experience in directly interacting with customers or clients and resolving their queries, this can be from customer support, account management, or a client facing operations role, internships count. Experience limited to MIS, reporting or backend work only will NOT be a fit for this role.
- Strong written and spoken English
- A problem solving mindset, you should enjoy figuring things out rather than waiting to be told
- Comfortable with Excel, intermediate level is enough to start
- Based in Mumbai or Delhi NCR only, this role is WFH
- Someone who takes ownership and follows through, we would rather have fewer people who finish what they start
- Please note, the Operation Team work 24 hours, and this role can involve night shifts

Compensation: Rs 10,000 to Rs 25,000 a month, depending on experience. We would rather be upfront about this early than waste your time or ours. Role: Support on Voice and Chat

Department: Customer Success, Service & Operations

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule

Application Question(s):
- What is your notice period (in days) ?
- How many years of experience do you have in Customer Support?

Experience:
- Customer support: 1 year (Preferred)

Language:
- English (Preferred)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: Remote

📌 Customer Support Executive (CSE) (Delhi)
🏢 Advancex Ai
📍 Delhi