We are looking for a customer-focused and communication-savvy Customer Support Executive to handle customer queries, complaints, service requests, and follow-ups. The candidate will coordinate with internal teams to ensure timely resolution and provide a positive customer experience.
Key Responsibilities
- Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.
- Understand customer concerns and provide appropriate information and solutions.
- Register and maintain records of customer complaints and service requests.
- Coordinate with the Service, Sales, Technical, Dispatch, and Accounts teams for issue resolution.
- Follow up with customers regarding pending complaints, orders, deliveries, and service requests.
- Maintain accurate customer information and interaction records in the CRM/system.
- Monitor open complaints and ensure timely closure.
- Escalate unresolved or critical customer issues to the concerned department.
- Provide product-related information and basic technical assistance wherever applicable.
- Prepare daily/weekly customer support reports.
- Maintain professional and courteous communication with customers.
- Collect customer feedback and share recurring issues with the management/team.
Required Skills
- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to handle multiple customer queries efficiently.
- Positive follow-up and coordination skills.
- Patient, polite, and customer-oriented approach.
- Knowledge of HVAC/electrical/appliance products will be an added advantage.
Qualification
- Graduate in any discipline.
- 1–3 years of experience in Customer Support, Customer Service, Telecalling, or CRM preferred.
- Freshers with excellent communication skills may also be considered.
Key Performance Indicators (KPIs)
- Customer complaint resolution time.
- Customer satisfaction.
- Complaint closure rate.
- Response and follow-up time.
- Accuracy of CRM/customer records.
- Quality of customer communication.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Executive (CSE) (North Sikkim)
🏢 Amaryllis Appliances India Private
📍 North Sikkim
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