- Handle customer inquiries on telecom services, billing, accounts, subscriptions, and connectivity.
- Resolve customer issues and troubleshoot basic technical problems.
- Manage complaints and cases while targeting high FCR and CSAT.
- Maintain accurate CRM records and follow up on open cases.
- Coordinate with technical, billing, sales, and network teams within SLAs.
- Support activations, upgrades, cancellations, and account changes.
- Meet KPIs including AHT, FCR, CSAT, SLA, and quality scores.
- Ensure compliance with customer data and company procedures.
- Identify recurring issues and contribute to service improvement.

Pay: From ₹130,000.00 per month

Advantages

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:
- Lucknow, Uttar Pradesh (Lucknow): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:
- Customer service: 2 years (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Lucknow)
🏢 Citizen HR Technology
📍 Lucknow