Job Title : Customer Support Executive

Job Type: Full-Time

Experience Required : 2–5 years

About the Role

Lakdi.com is looking for a professional and customer-focused Customer Support Executive to manage customer queries, provide product/service information, resolve complaints, and ensure a smooth customer experience throughout the buying journey.

The ideal candidate should have excellent communication skills, a positive attitude, strong problem-solving abilities, and experience handling customers through phone, WhatsApp, email, and other communication channels.

Key Responsibilities

- Handle incoming customer calls, WhatsApp messages, emails, and online inquiries.
- Understand customer requirements and provide accurate information about products, prices, orders, delivery, and services.
- Resolve customer complaints and issues professionally and within defined timelines.
- Coordinate with Sales, Operations, Production, Delivery, and Installation teams for customer requirements.
- Follow up with customers regarding orders, deliveries, installations, and after-sales service.
- Maintain proper records of customer interactions, complaints, and resolutions in CRM/software.
- Escalate complex customer issues to the appropriate department or senior management.
- Ensure timely follow-up and closure of customer complaints.
- Maintain a high level of customer satisfaction and professional communication.
- Collect customer feedback and identify recurring issues for improvement.
- Support the sales team by handling customer inquiries and helping convert genuine leads.




- Maintain daily/weekly reports related to customer calls, queries, complaints, and resolutions.
- Handle customer queries and complaints.
- Respond to customers through calls, WhatsApp, emails, and other channels.
- Register, track, and resolve customer complaints.
- Provide customers with order, delivery, and installation updates.
- Provide accurate information about products and services.

Required Skills

- Excellent verbal and written communication skills.
- Good Hindi and English communication.
- Robust customer-handling and problem-solving skills.
- Good follow-up and coordination abilities.
- Basic knowledge of CRM software.
- Good knowledge of MS Excel and MS Office.
- Ability to handle multiple customers and tasks simultaneously.
- Professional and polite approach toward customers.
- Ability to work under pressure and meet deadlines.
- Experience in furniture, interior, modular kitchen, home décor, e-commerce, or retail industry will be an advantage.

Qualification

- Graduate in any discipline preferred.
- 2–5 years of experience in Customer Support, Customer Service, Telecalling, Client Relationship, or related roles.

Key Performance Indicators (KPIs)

- Customer satisfaction score.
- Complaint resolution time.
- First-response time.
- Follow-up and closure rate.
- Customer retention and repeat inquiries.
- Quality and accuracy of customer communication.
- CRM/data accuracy

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Customer Support Executive (CSE) (Kirti Nagar)
🏢 Lakdi
📍 Kirti Nagar