Job Title: Customer Support Executive

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries and concerns through phone calls, emails, chat, or other communication channels.

- Provide accurate information about products and services to customers.

- Resolve customer complaints and issues in a timely and professional manner.

- Maintain proper records of customer interactions and feedback.

- Follow up with customers to ensure their issues are resolved.

- Coordinate with internal teams to address customer concerns effectively.





- Maintain a high level of customer satisfaction and service quality.

- Escalate complex issues to the concerned department or manager when required.

- Meet daily, weekly, and monthly performance targets.

- Collect customer feedback and share suggestions for service improvement.

Required Skills

- Excellent verbal and written communication skills.

- Good customer handling and problem-solving abilities.

- Ability to remain calm and qualified while handling complaints.

- Basic knowledge of MS Office and computer applications.

- Ability to work independently as well as in a team.

- Good listening and interpersonal skills.

- Multitasking and time management abilities.

📌 Customer Support (Poonamallee)
🏢 BSRI SOLUTIONS
📍 Poonamallee